FAQs
- How do I set up an account with Fastening House?
- What is Fastening House’s shipping policy?
- I need an order to be delivered the same day. Is this possible?
- Can you special order products for me that you don’t carry in stock?
- Do you provide quotes for custom manufactured products?
- What is the Kelly Kabinet Inventory Management System and how does it work?
- What happens if I order a product and it is not in stock?
- Do you have an emergency number if I need products after regular business hours?
- Do you have a showroom where I can view and pick up products?
- Does Fastening House provide demos for tools?
- What forms of payment do you take?
- What are your business hours?
- Are you open on Saturday?
- My tool has broken. Can you fix it?
- After my order is placed, will I get updates on its progress?
Fastening House will happily open up an account (or accounts) for any customer we deal with, whether it’s a cash-on-delivery (COD) or credit account. This will enable you to manage your purchases and help us provide better service.
Fastening House offers shipping delivery within the Greater Toronto Area (GTA), Ottawa, Windsor, London, Cambridge/Kitchener/Waterloo, and the Niagara region. Through our transportation partner companies, we can also deliver anywhere across Canada.
Click here to learn more about our shipping guarantees.
We deliver in the morning and afternoon. To confirm whether or not your order can be shipped the same day, please contact our order desk. Keep in mind that charges may apply depending on the location and nature of service required.
Click here to learn more about our shipping guarantees.
Yes. Fastening House is your one-stop service solution. Our inside sales personnel will be able to offer advice on the particular products you’re looking for and find out how to source them.
Yes we do. Please contact our inside sales departments with your product requirements. Keep in mind that a deposit (or deposits) may be required and any products produced would be non-refundable.
The Kelly Inventory Management System (KIMS) is a service unique to the Fastening House, designed to make sure you never run out of the most commonly used products on your jobsite or in your office.
If the product you order isn’t in stock, we can backorder and ship it to you when it becomes available. Alternatively, we can work with you to offer a comparable solution.
Yes. Our emergency contacts are:
- Email: service@fasteninghouse.com
- Phone: 905-669-7845
Yes. Most Fastening House locations (Vaughn, Mississauga, London, Windsor, Ottawa, and Dartmouth) have a showroom where walk-in customers can view products and purchase in-stock items.
Fastening House is open Monday to Thursday from 6:30am to 5:00pm and Friday from 6:30am to 4:30pm.
We are not open on Saturdays, however you can always reach us in the event of an emergency at:
- Email: service@fasteninghouse.com
- Phone: 416-705-9623 or 905-669-7448 (ext. 4444)
Fastening House can assist you to get your tool repaired. Please visit our showrooms for assistance or see our tool repair page.
We can provide two updates for your order:
- Order confirmation when an order is placed.
- Advanced shipping notice when it will be shipped to you.
