Our Policy

  • All items returned for a refund or exchange must be unused and in their original packaging.
  • Product must be returned within 30 days of purchase.
  • If applicable, the return freight will be at the purchaser’s expanse.

Our Return Process

  1. First, you need to email us (sales@fasteninghouse.com) to request your refund before we can assign a return number to you.
  2. Once you have obtained a return number, please bring or mail the item to:Fastening House, Head Office
    160 Bass Pro Mills Drive
    Concord, Ontario
    L4K 0A7
  3. If you are sending the item via mail, you must include the original receipt alongside a signed letter explaining the reason for the return. You must present your original receipt also if you are bringing the item back in person.


Merchandise that has been used, opened, or altered will not be accepted for return or exchange.


The Kelson and Fastening House teams have many years of working together, resulting in a partnership committed to building and providing quality products to our clients. The dedication of service... Read More

-Mark Houston, Project Manager of Kelson Mechanical

The dedication of service Fastening House has continued to provide Kelson on our projects is among the highest in the industry. Kelson and the Fastening House team has many years of working together... Read More

-Darryl Downing, Purchasing Manager PENG of Kelson Mechanical

I have worked with Fastening House for 15 years. The service has always been exceptional, regardless of the location of the job. We have worked with them from Central Ontario all the way to James... Read More

-Tim Courvoisier, Electrical Operations Manager of North America Construction (1993) Ltd. (NAC Constructors Ltd.)

Fastening House’s Lancaster Road team (in Ottawa) has outdone themselves again. We’d like to thank them for locating and acquiring the fasteners we needed. It’s not always commonplace to see... Read More

-Joel Saikaley, Scheduler of Centennial Glass

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